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Updated by user Jul 31, 2018

Pressure from complaints and social media exposure They did the right thing and reissued my ticket with my name spelled correctly

Original review posted by user Jul 31, 2018

I booked a one way flight with tripair from Bali to Townsville . In the confirmation email my name was spelled correctly though written twice.

On the subsequent e ticket, my surname had been misspellled.

I informed them and they wanted me to pay 100 euros to fix their mistake. Now they are not replying to my emails and when i call to the helpline, the line goes dead half way through the call. this has happened 4 times.

I really need this resolved as soon as possible. I may not be allowed to board my flight if my passport name does not match the name on the ticket

Reason of review: Poor customer service.

Monetary Loss: $480.

Preferred solution: put the correct spelling of my name on my ticket.

Tripair Pros: Booking and pricing for offers.

Tripair Cons: Any support or customer service is not honored, Not being able to make contact.

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Guest

Me also i buy ticket on mea not yet confirmed till now no body answer no information.

Guest

Issue is now resolved thanks to pressure from raising the complaint here and on social media

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